Shortcomings and problems identified
Recorded positive developments · There is a full transition to the risk based inspection system from ubiquitous control in tax and customs system; the risk based inspection system has been automated. · In 2011, the State Revenue Committee has taken steps to exclude taxpayer - inspector communication, introducing electronic reporting system instead. · The organization of services for taxpayers has been reformed, by running the taxpayer service centers in revenue system, by tax-payers call centers, information terminals, as well as the educational centre of the SRC. · The tax and customs legislation for small and medium enterprises has been simplified by the introduction of favorable tax regimes and the optimization of number and frequency of reporting. · The widespread use of cash machines and cash registers and the culture of receiving coupons has been developed. · TWM automated declaration system has been inserted in Administration of the customs, which is aimed at reducing the time required for customs clearance and customs control efficiency. · Documents and time required for customs formalities have been reduced, the number of documents required for customs control has been reduced by 5, now only 3 documents are required for customs clearance.
Karen Andreasyan, Human Rights Defender of the Republic of Armenia |